Support
We're here to help. Most emails get a same-business-day reply.
Get in touch
Prefer to manage your account online? Sign in to the web portal.
Frequently asked questions
How do I reset my password?
On the sign-in screen (app or web portal), tap Forgot password and enter your email. We'll send a reset link that expires after one hour. If it doesn't arrive, check spam or email admin@notafid.com.
My dictated note didn't appear — what do I do?
Notes process in about 20–30 seconds. If a recording was interrupted (a call, or the screen locked), it saves what it captured and lets you resume. If a note still doesn't appear, leave the app open for a minute on a stable connection, then reopen the encounter. If it's still missing, email admin@notafid.com with the approximate time and patient initials (no full PHI) and we'll investigate.
Is Notafid HIPAA compliant? Can I get a BAA?
Yes. PHI is encrypted in transit (TLS 1.3) and at rest (AES-256), and is never used to train AI models. A Business Associate Agreement is available for all paid plans — email admin@notafid.com to request one.
How do I change my plan or update billing?
Plans and billing are managed through your practice's account. Email admin@notafid.com or sign in to the web portal to review your subscription.
How do I export or delete my data?
Open the app's Settings to export your data or delete your account. If you can't access the app, see how to delete your account & data or email legal@notafid.com. See our Privacy Policy for details.
Which devices are supported?
Notafid runs on iPhone (iOS) and Android, plus the web portal for desktop review and administration. Ambient and dictated recording keep working while your screen is locked or the phone is in your pocket.
Contact
admin@notafid.com · See also our Privacy Policy and Terms of Service.